Since Disney Plus is able to be streamed on many different devices, the solution to no sound differs on which device you are using. One thing to keep in mind is that Disney Plus and Dolby sound don’t get along at all, so always make sure the audio settings are not on Dolby when you are streaming Disney Plus.
Why does Disney+ have a low volume?
The cause of Disney+ having low volume could differ depending on the device you’re using or the show/film you’re watching. But for the most part, the reason why shows like Moon Knight and The Book of Boba Fett seem quiet is most likely due to the streaming service making use of Dolby Atmos audio in its original series.
What is Disney Plus and how to fix it?
Disney has recently launched its video streaming service, Disney Plus which is officially known as Disney+, in an effort to challenge the already booming video streaming market. Though there are some common problems faced by users, and in this post, we will guide you with all common problems of Disney plus and how to fix it.
Why is Disney Plus not working on my Sony TV?
This is because Sony TVs are set up with Dolby sound options and you will need to switch it to either LPCM or stereo audio. Since Disney Plus isn’t compatible with Dolby sound, you will need to follow these instructions: Press the “Home” button on the TV remote. Choose the “Settings” option. Select “Preferences” from the menu.
Disney+ is a popular streaming service for a reason, appealing to all ages and tastes with its wide range of different genres. However, the experience is most enjoyable when you can hear the content. Some people have the problem of not being able to hear the audio, or the audio is too low for them to understand. So why is the audio so quiet on Disney+?
If the volume of Disney+ is too quiet for you, it may be because your device’s audio output is not correct for the stream or the audio output is even too quiet.
That said, read on to learn what you can do to make the audio from Disney+ louder.
Check the Disney+’s Volume
The easiest fix if you have been fiddling with the master volume on your device and you still cannot hear your stream is to check Disney+’s volume. Like several other video and streaming services, the platform itself has volume control.
Check the bottom right of the progress bar on what you’re watching on Disney+, and you should see the audio control button as shown in the photo above to the left. Select the audio button and adjust the bar to whatever volume that is audible to you.
Check the Audio Output
If the volume is still low on Disney+, try watching something else on Disney+ to see if it is just that movie/TV show. If that does not seem to be the case, check other streaming services to see if the sound is low.
If the volume is low also on Youtube, Netflix, or any other streaming service, the issue may be with your audio device. Devices do not always switch to the audio output that you want, whether it is a Bluetooth speaker or a headset. Sometimes, the audio output needs to be set manually.
How to Connect a Bluetooth Audio Device to Disney+
Here is the steps to connecting a Bluetooth audio device to your TV:
- Turn Bluetooth on
- Pair Bluetooth device
- Swap to the Bluetooth device
- iOS: Swap in the control panel
- Mobile/Tablet: Swap within Disney+ in the top right corner
- Windows: Swap by clicking the audio button on the bottom right corner
- MacOS: Swap by clicking the Apple logo > System Preferences > Bluetooth
- TV: Swap within settings and select the audio output
Now, let’s see how to ensure an audio device connected to Disney+ physically will work properly.
How to Troubleshoot Physically Connected Audio Devices On Disney+
To troubleshoot your physical audio device, check the following:
- Device is compatible: check the audio device and the streaming device’s website to make sure that everything is compatible
- Plugs are properly connected: Try unplugging them and plugging them back in
- Selected device for audio output:
- iOS: swap in the control panel (if not defaulted already)
- Mobile/Tablet: swap within Disney+ in the top right corner or in settings
- Windows: swap by clicking the audio button on the bottom right corner
- MacOS: swap by clicking the Apple logo > System Preferences > Sound > Output
- TV: swap within settings and select the audio output
If the above did not fix the low sound, let’s check if the application has been updated.
Update and Restart Your Device
Maybe the audio output device did not help or the problem is not with the audio output device at all. Let’s try to update the application and your devices.
If auto-update is not enabled, check if the application has been updated and enable auto-update. Then try restarting the application and the updated device to see if that fixes the problem.
Software updates are also required for some audio output devices. If necessary, make sure that you also update and restart your audio device that you want to listen to.
Check Your Device’s Drivers
Computers require drivers to interact with different components, like different audio devices. If the sound is low when you are trying to stream Disney+ on your computer, it is worth a shot trying to update your drivers.
How to Update Your Computer Drivers
In order to update your computer drivers, follow these steps:
- Hit the “Windows” key
- Type “Device Manager” and select “Device Manager”
- Under the device name, select “Audio inputs and outputs”
- Right-click the desired audio driver and select “Update Driver”
- Select “Search automatically for drivers”
- Repeat on desired or all audio drivers
Now, let’s see the next solution.
How to Uninstall and Reinstall Your Computer Drivers
If updating the drivers does not resolve the issue, or all of the drivers say they are up-to-date, try uninstalling and reinstalling the drivers:
- Take note of the driver names!
- Right-click the desired audio driver and select “Uninstall Device”
- Follow your computer company’s prompts to install the drivers by entering your computer information: Dell, Asus, HP, Acer, Lenovo
Above are several links to computer companies’ websites to re-install certain drivers. If your brand is not listed, you can search your brand name + “drivers” to find the re-installation information.